Establishing a Policy of Responding to All Customer E-Mails Within

question 51

True/False

Establishing a policy of responding to all customer e-mails within 24 hours and sending customers order and shipping confirmations and "thank you for your order" e-mails are not very important to enhancing online customer service.

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Definitions:

Molecule Shape

The geometric arrangement of atoms within a molecule, determining its chemical reactivity and physical properties.

Electronegativity Difference

The measure of the ability of an atom in a molecule to draw bonding electrons to itself compared to another atom in the molecule, determining the polarity of the bond.

Polar Covalent

A type of chemical bond where a pair of electrons is unequally shared between two atoms, leading to a distribution of electric charge across the molecule.

Nonpolar Molecules

Molecules that have an even distribution of electrons, resulting in no permanent dipole moments, and typically exhibit little to no interaction with polar substances.