Giving Customers a Chance to Complain About a Problem Usually

question 40

True/False

Giving customers a chance to complain about a problem usually is fruitless; once a business makes a customer angry, she/he typically will not buy from that company again under any circumstances.

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Definitions:

Neurotic

Relating to, suffering from, or characteristic of neurosis, which involves emotional distress but not major disturbances in thought or behavior.

Neuroticism

A personality trait characterized by a tendency towards anxiety, moodiness, worry, and other emotional states.

Traits of Anxiety

Characteristics or behaviors commonly associated with anxiety, including excessive worry, nervousness, restlessness, and physical symptoms like increased heart rate.

Impulsiveness

The tendency to act on a whim, displaying behavior characterized by little or no forethought, reflection, or consideration of the consequences.