In Addition to Treating Employees with Respect, Smart Entrepreneurs See

question 62

Multiple Choice

In addition to treating employees with respect, smart entrepreneurs see customer service as an investment that builds long-term value for their companies through ________.

• A)listening to customers and providing superior service
• B)setting standards and measuring performance
• C)examining the company's service cycle and empowering employees
• D)All the above build long-term customer service value

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Definitions:

Not Guilty

A legal declaration made in a court proceeding that an accused person did not commit the crime for which they are charged.

Bribery

A corrupt and illegal activity in which a person offers, gives, solicits, or receives money, services, or anything of value in order to gain an illicit advantage.

Public Official

An individual holding an office in the government who performs duties for the benefit of the public.

Criminal Fraud

Intentional deception or misrepresentation made for personal gain or to damage another individual, which is punishable by law.