Giving Customers a Chance to Complain About a Problem Usually

question 40

True/False

Giving customers a chance to complain about a problem usually is fruitless; once a business makes a customer angry, she/he typically will not buy from that company again under any circumstances.

Understand the concept of system reliability and how it is affected by component reliability.

Calculate overall system reliability for series and parallel component configurations.

Apply normal distribution to determine the probability of system failure before a specified time.

Evaluate and decide between preventive maintenance and breakdown maintenance strategies.

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Definitions:

Machine Language

The most basic programming language that is understood directly by a computer's CPU, consisting of binary or hexadecimal instructions.

Class

A blueprint from which individual objects are created in object-oriented programming.

Data

Information processed or stored by a computer, comprising characters, numbers, or other items that can be manipulated.

Operations

Refers to the mathematical and logical computations that can be performed on data, such as addition, subtraction, and comparison.