Soon After an Employee Was Appraised, Steve Cohen Discussed the Results

question 172

Multiple Choice

Soon after an employee was appraised, Steve Cohen discussed the results, explaining the basis for presenting rewards and telling the employee how to improve performance. In so doing, Cohen is providing

• A)performance feedback.
• B)employee training.
• C)job evaluation.
• D)job analysis.
• E)management development.

Describe techniques for minimizing the impact of bad news and maintaining professional relationships.

Understand legal considerations (like defamation) relevant to conveying bad news in business contexts.

Assess the role of offering solutions or alternatives when delivering bad news.

Develop skills for closing negative messages on a positive or constructive note.

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Definitions:

Instrumental Conditioning

A learning process in which behavior is modified by the consequences of the behavior, reinforcing desired behaviors and discouraging undesired ones.

Classical Conditioning

A learning process identified by Ivan Pavlov that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Sleep Cycle

The progression through various stages of sleep, including REM (rapid eye movement) and non-REM phases, which repeats several times throughout a typical night's sleep.

REM

Rapid Eye Movement, a sleep phase characterized by eye movement, increased brain activity, and vivid dreaming.