The Need to Enforce the Occupational Safety and Health Act

question 87

True/False

The need to enforce the Occupational Safety and Health Act of 1970 led to the creation of OSHA.

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Definitions:

Remain Silent

The act of refraining from speaking, often strategically used in negotiations or to prompt another to speak.

SPIN Approach

A selling technique based on Situation, Problem, Implication, and Need-payoff questions to understand customer needs and propose solutions.

Presentation

A formal or informal display of information, typically with the aim to inform, persuade, or entertain an audience.

Direct Questions

Questions that are straightforward and aimed at getting specific information from the customer.