Services Differ from Manufactured Goods in All of the Following

question 61

Multiple Choice

Services differ from manufactured goods in all of the following ways except

• A) services are consumed immediately.
• B) when compared to manufactured goods, customers will not travel as far to purchase services.
• C) the creation of services is usually labor-intensive.
• D) services can be stored, and manufactured goods cannot be stored.
• E) services are intangible, and it is therefore more difficult to measure customer satisfaction.

Grasping the concepts of power and influence within leadership roles.

Recognizing the evolution of leadership definitions and theories across time.

Identifying positive communication behaviors and their impact on leadership effectiveness.

Understanding the roles of gender in leadership emergence and perceptions.

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Definitions:

Process-oriented Layouts

Facility layouts designed around the sequential order of operations for specific products or product families, often seen in manufacturing settings.

Labour Assignment

The process of allocating human resources to different jobs or tasks within an organization to ensure efficient operation.

Process Layouts

An arrangement of resources in a production facility where similar activities or functions are grouped together, based on the type of process they are involved in.

Relative Positioning

The strategic process of establishing a brand or product's identity by comparing it to and differentiating it from competitors in the marketplace.