​Freddie's Auto Service Stations Were Fined for Failure to Provide

question 35

Multiple Choice

​Freddie's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Freddie's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as

• A)​total quality management.
• B)​total quality commitment.
• C)​quality improvement planning.
• D)​customer satisficing.

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Definitions:

Customer Complaints

Feedback or grievances expressed by customers regarding dissatisfaction with a product or service.

Adjustments and Responses

Changes made in reaction to new information or feedback to improve or correct a situation.

Customer Complaints

Expressions of dissatisfaction or perceived issues from customers regarding a company's products or services.

Summarize Document

The process of creating a brief and concise version of a longer text, keeping only the essential points.