As Shelly Jones, Manager of Sears, Hands Out Customer Questionnaires

question 12

Multiple Choice

As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM) ?

• A)Employee participation in improving the quality of work
• B)Customer satisfaction
• C)Strengthening relationships with suppliers who are also customers
• D)Continuous quality improvement
• E)Strong leadership skills

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Definitions:

AASB 2

Refers to the Australian Accounting Standards Board standard on Share-based Payment, which outlines the financial accounting and reporting of share-based payment transactions.

Business Combination

The process of bringing two or more companies together through various forms of financial transactions, resulting in a single combined entity.

AASB 2

An accounting standard issued by the Australian Accounting Standards Board that covers the accounting requirements for share-based payment transactions.