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Zack asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements. Zack is focusing on the ____ aspect of total quality management.
Technology
The application of scientific knowledge for practical purposes, especially in industry, through the creation and use of technical means and their interrelation with life, society, and the environment.
Self-Improvement
refers to the process of seeking to better oneself through activities that improve knowledge, skills, and personal development.
Self-Management
The ability to control one's own actions, manage time and resources effectively, and make independent decisions.
Social Context
The environment of people, cultures, and institutions in which individuals live and operate, which significantly influences their behaviors, beliefs, and interactions.
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