When a Business Firm Implements Several Programs to Encourage Prompt

question 58

Multiple Choice

When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use

• A) quality concern focus.
• B) total quality management.
• C) quality improved planning.
• D) quality development.
• E) quality commitment.

Improve note-taking and review skills to support exam preparation.

Recognize and correct patterns in mistake-making to improve future performance.

Apply strategies for different types of exam questions (multiple-choice, true/false, essay).

Appreciate the importance of following directions thoroughly to secure full credit.

---

Definitions:

Proportion

The relationship between parts and the whole, often expressed as a ratio or fraction, indicating the relative size or importance of elements within a context.

Services Sector

Part of the economy that provides intangible goods or services to consumers, including sectors like healthcare, education, and financial services.

Intangibility

A characteristic of services indicating they cannot be seen, touched, or physically measured, making their quality and customer satisfaction more subjective.

Professional Carpet Cleaning

The service provided by experts who use specialized equipment and techniques to deeply clean carpets beyond what regular maintenance can achieve.