Steve Had a Problem with a Coffee Maker He Purchased

question 156

Multiple Choice

Steve had a problem with a coffee maker he purchased recently. He has been trying for days to speak with the company by calling its toll-free number, but it rings forever or sends him through a long menu with no opportunity to speak to an individual or to leave a message. Steve feels his basic consumer right to ____ has been violated.

• A) safety
• B) be informed
• C) be heard
• D) choose
• E) privacy

---

Definitions:

Integrity Versus Despair

A stage in Erik Erikson's theory of psychosocial development, occurring in late adulthood, where individuals reflect on their life and either feel a sense of satisfaction or despair.

Psychosocial Development

A theory that describes the psychological and social challenges and growth across the lifespan, originally coined by Erik Erikson.

Positive Resolution

Achieving a favorable outcome after addressing and managing a conflict or challenge.

Freud's Ideas

encompass a range of theories proposed by Sigmund Freud that center around psychoanalytic concepts, including the unconscious mind, the structure of personality, and the stages of psychosexual development.