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Satellite Communications Jonathan Worked for Satellite Communications for Twenty Years. in the in the Time

question 219

Multiple Choice

Satellite Communications
Jonathan worked for Satellite Communications for twenty years. In the time that he worked there, he learned a lot about the company and how it operated. The company met its sales and revenue goals every year. However, most of the employees had similar educational and cultural backgrounds. He believed that the company could do much better if it cultivated an environment that promoted many different ideas. Additionally, Satellite Communications was mostly focused on how much revenue it earned in a given year. Jonathan felt that the most important goal should be to satisfy customers. He believed financial success would result from focusing on customers.
After a lot of consideration, Jonathan decided to open his own business called Universal Communications and hire employees that reflected a more diverse customer bas
-Refer to Satellite Communications. Now that Jonathan plans to open his own business, he needs to look at the factors of production. Which of the following is not a factor of production?

Definitions:

Operational Efficiency

The capability of an organization to deliver products or services to its customers in the most cost-effective manner while ensuring the quality of its product, service, and support.

Zero Defects

A quality management philosophy aiming for the elimination of defects through continuous improvement.

Internal and External Customers

Internal customers are employees or departments within an organization that depend on each other's work, while external customers are individuals or entities that purchase the company’s products or services.

Contingency Approach

A management theory that suggests the most appropriate organizational structure or management style is contingent upon the internal and external situation.