All of the Following Are Included in the Five Dimensions

question 45

Multiple Choice

All of the following are included in the five dimensions of service quality EXCEPT:

• A)​Reliability
• B)​Responsiveness
• C)​Reasonability
• D)​Assurance

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Definitions:

NSF Check

A check that cannot be processed due to insufficient funds in the account it's drawn from, often resulting in a fee.

Bank Statement

A summary issued by a bank detailing all transactions in an account over a specified period.

Outstanding Checks

Checks that have been written and recorded in the check issuer's accounting system but have not yet been cashed or cleared by the bank.

Bank Statement

A monthly or periodic statement summarizing the financial transactions and status of an account holder's bank account.