The Five Dimensions of Service Quality Include: Reliability,durability,performance,aesthetics,and Availability

question 23

True/False

The five dimensions of service quality include: Reliability,durability,performance,aesthetics,and availability.

---

Definitions:

Union Organizing Attempt

Efforts made by labor unions to gain representation rights for workers in a workplace, typically through a formal election process.

Employee Turnover

The rate at which employees leave a company and are replaced by new employees, often used as an indicator of workplace satisfaction and stability.

Certification Election

A formal process conducted by an external body, often a government labor board, in which employees vote to determine whether or not they wish to be represented by a particular labor union.

Workplace Improvement

Efforts and initiatives undertaken to enhance the working conditions, productivity, and overall environment of a workplace.