All of the Following Are Included in the Five Dimensions

question 45

Multiple Choice

All of the following are included in the five dimensions of service quality EXCEPT:

• A)​Reliability
• B)​Responsiveness
• C)​Reasonability
• D)​Assurance

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Definitions:

Sale of Goods

A commercial transaction in which a seller transfers ownership of tangible personal property to a buyer for a price.

Electronic Form

Digital or electronic format of documents or data, enabling electronic handling, storage, and transfer.

Enforceable

Pertains to a contract or obligation that is legally binding and can be upheld in a court of law.

Parol

Oral or verbal evidence, not recorded in writing, used to explain the terms of a contract.