Which of the Following Customer Service Elements Can Be Classified

question 38

Multiple Choice

Which of the following customer service elements can be classified as examples of posttransaction elements?

• A)​Salesperson politeness
• B)​Customer complaint resolution
• C)​Customer service policies
• D)​The company's choice of organizational structure

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Definitions:

Unique Merchandise

Products that are distinctive in design, function, or appeal, setting them apart from common or standard items.

Loyal Customer Base

A group of repeat customers who consistently prefer a particular brand or product over competitors.

Locations

Refers to the geographical places where businesses are situated or where activities take place, influencing accessibility, visibility, and operation efficiency.

Craft Store

is a retail outlet specializing in selling materials and supplies for arts and crafts projects.