In Considering Customer's Needs,the Balanced Scorecard Method Will Look At

question 47

Multiple Choice

In considering customer's needs,the balanced scorecard method will look at:

• A)Market share growth and customer retention.
• B)Return on sales and sales turnover.
• C)Residual income and return on investment.
• D)Organizational procedures and information systems.

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Definitions:

Secondary Dimensions

Aspects of diversity that are not immediately visible or fixed, such as education, socioeconomic status, or religious beliefs.

Geographic Location

The specific physical place or position of something or someone, often identified by latitude and longitude coordinates.

Work Experience

The accumulation of knowledge, skills, and competencies that an individual gains through performing paid or unpaid work tasks over a period of time.

Biases And Prejudices

Unjustified beliefs and attitudes towards individuals or groups based on stereotypes, often leading to unfair treatment.