[The Following Information Applies to the Questions Displayed Below

question 68

Multiple Choice

[The following information applies to the questions displayed below.]
The Abrams Corporation incurred the following quality costs for the year ending December 31,2018:

-What are the total external failure costs for the Abrams Corporation?

• A)$38,300
• B)$34,500
• C)$19,700
• D)$35,250

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Definitions:

User's Expectations

The assumptions or beliefs a user has about the functionality and efficiency of a system or service before interacting with it.

Personality

Personality refers to the combination of characteristics or qualities that form an individual's distinctive character or behavior patterns.

Cultural Backgrounds

The cultural settings and environments in which individuals are raised, including traditions, practices, beliefs, and languages.

Development

The process of growth and change that a person goes through over a lifetime, encompassing physical, cognitive, and psychological development.