Which of the Following Is a Characteristic of a Service

question 36

Multiple Choice

Which of the following is a characteristic of a service organization?

• A)Provides a tangible product
• B)Carries large inventories
• C)Receives payments for physical properties
• D)Service is consumed at time it is provided

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Definitions:

McGregor

Douglas McGregor, an American social psychologist who proposed the Theory X and Theory Y concepts of employee motivation and management.

Theory Y

A management concept based on the belief that employees are intrinsically motivated to work and can be trusted with responsibility and autonomy.

Participative Management

A management style that encourages the involvement and contribution of all employees in decision-making processes.

Equity Norm

The principle that individuals in a group should receive benefits proportional to their contributions.