Service Organizations Can Produce a Satisfying Customer Experience by

question 22

Multiple Choice

Service organizations can produce a satisfying customer experience by

• A)locating the right customer.
• B)educating the customer.
• C)developing a plan for managing their customer mix.
• D)both locating and educating the right customer.
• E)All of these activities can be used to produce a satisfying customer experience.

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Definitions:

Creativity

The ability to produce original and valuable ideas or solutions to problems through imaginative thinking and innovation.

Intelligence

The ability to acquire knowledge, understand complex ideas, adapt to environments, learn from experiences, and apply reasoning in problem-solving.

Relationship

The way in which two or more people or things are connected, or the state of being connected.

Convergent Thinking

A thought process that narrows in on a single, correct solution to a problem, emphasizing analytical and logical reasoning.