Which of the Following Customer Training Tools Should Be Used

question 37

Multiple Choice

Which of the following customer training tools should be used to encourage satisfying customer-to-customer relationships when customers are likely to interact yet have different reasons for using the service or different backgrounds?

• A)Service scripts
• B)Customer education
• C)Customer compatibility management
• D)Each customer training tool is equally effective for encouraging satisfying customer-to-customer relationships.
• E)None of these customer training tools is effective for encouraging satisfying customer-to-customer relationships.

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Definitions:

Common-Size Balance Sheets

Financial statements that present all line items as percentages of a common base figure rather than absolute numerical figures, facilitating comparison.

Financial Structure

The mix of debt and equity that a company uses to finance its operations and growth.

Economics

The social science focused on the production, distribution, and consumption of goods and services.

Historical Cost

The original monetary value of an asset or liability, reflecting its purchase price or value at the time of acquisition, not adjusted for inflation or market changes.