COMPLETION QUESTIONS Customer Mix

question 39

Essay

COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer Rage
-____________ refers to the array of people with differing ages,gender,socioeconomic backgrounds,knowledge or experience,ethnicity,and other characteristics who patronize a service organization.

---

Definitions:

Collection

The process of gathering data or items together, often for the purpose of analysis or to make sense of a set of findings.

Probability

A quantitative measure that indicates the likelihood of a particular event occurring.

Event

In probability and statistics, an occurrence or a set of outcomes of a particular experiment or situation.

Chance

The occurrence of events in the absence of any cause or pattern, often described in terms of probability.