COMPLETION QUESTIONS Customer Mix

question 31

Essay

COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer Rage
-_________________ is the practice of selecting the appropriate customer mix in an effort to encourage satisfying customer-to-customer relationships when an organization's customers are in proximity to one another,are likely to interact verbally,have different reasons for using the service,or possess diverse backgrounds.

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Definitions:

Two-factor Theory

A psychological theory suggesting emotions are based on physiological arousal and cognitive labels.

Cognitive Interpretation

The mental process of assigning meaning to sensory information and experiences, influencing individuals' perceptions and understanding of the world.

Physiological Response

The body's automatic reaction to external stimuli, affecting functions like heart rate, breathing, and muscle tension.

Achievement Motivation

The internal drive or desire to pursue and meet goals, often characterized by ambition, perseverance, and the satisfaction derived from achieving these goals.