Techniques Imparted by Theatrical Improvisation and Jazz Improvisation Provide Service

question 11

Multiple Choice

Techniques imparted by theatrical improvisation and jazz improvisation provide service workers with _______________

• A)skills in reading customer cues.
• B)skills in responding to customer cues.
• C)guidance on coordinating a team effort among the team service employees who are interacting with the customer.
• D)a and b
• E)a,b,c

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Definitions:

Variable Costs

Expenses that change in proportion to the amount of goods produced or the volume of sales, including labor and materials.

Operating Leverage

Operating leverage is a measure of how revenue growth translates into growth in operating income, highlighting the scalability of a company’s business model.

Variable Costs

Expenses that vary in relation to the amount of output or business operations.

Fixed Costs

Business expenses that remain constant, regardless of the level of production or sales activity.