The Boundary Spanners in a Service Organization Are

question 21

Multiple Choice

The boundary spanners in a service organization are

• A)frontstage employees
• B)backstage employees
• C)customers
• D)Each listed type of employee is a boundary spanner.
• E)None of the listed types of employees is a boundary spanner.

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Definitions:

Rapid Transit

A type of high-speed urban public transportation system, often involving subways, elevated trains, or metros.

Dominant Tenement

In property law, this refers to the property that benefits from an easement over another piece of land, known as the servient tenement.

Right of Way

The legal right to pass through property owned by another, or a designated corridor over which one has a legal right to pass.

Specific Performance

Specific performance is a legal remedy where a court orders the breaching party to fulfill their exact duties under a contract, as opposed to paying damages.