Which of the Following Characteristics May Be Advantages That Can

question 28

Multiple Choice

Which of the following characteristics may be advantages that can be realized by service organizations that costume their service personnel?

• A)Costuming enables the service organization to add a measure of tangibility to its service.
• B)Costumes send a message to customers by projecting a desired image.
• C)Costumes may help supply credibility for an organization.
• D)All of these may be advantages to the service organization.
• E)None of these may be advantages to the service organization.