Which of the Following Activities Should a Service Organization Consider

question 27

Multiple Choice

Which of the following activities should a service organization consider using to maximize the productivity of its employees?

• A)The service organization should challenge its employees to operate at the maximum end of the discretionary effort scale.
• B)The service organization should institute a program of internal marketing.
• C)The service organization should consider ways of harnessing technology to facilitate workers' appointed tasks.
• D)All of these activities should be considered by service organizations that want to maximize employee productivity.
• E)None of these activities should be considered by service organizations that want to maximize employee productivity.

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Definitions:

Global High-Tech

Refers to the worldwide industry and community focused on the development and use of high-technology products, services, and innovations.

Critical Thinking

The act of neutrally analyzing and judging a topic to establish an opinion.

Workplace Cultures

The environment, values, practices, and social dynamics that characterize a particular workplace.

Holistic Critical Thinking

An approach to critical thinking that considers the whole of a problem, situation, or system rather than only its parts.