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COMPLETION QUESTIONS
Service Setting or Servicescape
Frontstage
Atmospherics
Backstage
E-servicescape
Avoidance
Approach
-_______________ includes all aspects of the physical environment in which the service provider and customer interact.
Lean Principles
A set of management practices that aim to minimize waste and increase efficiency in manufacturing processes.
Inventory Shortages
Situations where the actual inventory count is less than what is recorded on the books, indicating possible issues such as theft or errors.
Volatile Times
Periods characterized by high levels of uncertainty, unpredictability, or instability, often referring to economic or financial market conditions.
Lean Accounting System
An accounting practice aimed at reducing waste and improving financial control by aligning accounting processes with lean manufacturing principles.
Q3: Which promotional tool is used primarily to
Q4: The _ program,developed in Europe,is a quality
Q12: _ is an indirect observation technique that
Q16: Demand cycles and perishability are two demand
Q19: Defective services can easily be corrected before
Q24: Since demand cycles often make waiting time
Q30: Use the guidelines of this section to
Q33: Service marketers are doing a good job
Q38: You've been assigned to develop a method
Q40: Sketch the graph of <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB2067/.jpg" alt="Sketch