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COMPLETION QUESTIONS
Service Setting or Servicescape
Frontstage
Atmospherics
Backstage
E-servicescape
Avoidance
Approach
-_____________ are the tangible clues (colors,sounds,scents,or aromas)of the service setting that help determine a service's reality.
Social Differences
Variations in the socioeconomic status, cultural background, or demographic characteristics among individuals or groups within a society.
Historical Types
Classifications used in history and historiography to identify and categorize periods, societies, or phenomena based on common characteristics.
Reference Group
A social group that individuals use as a standard for evaluating themselves and their own behavior, often influencing attitudes and norms.
Career Plans
Individual strategies and goals set for professional development and progression in one's field of work.
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