When the Service Setting Is Complex,well Placed,and Carefully Developed;signs or Maps

question 11

True/False

When the service setting is complex,well placed,and carefully developed;signs or maps help reduce customer frustration.

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Definitions:

Public Pressure

The influence exerted by the general public or specific interest groups on individuals, organizations, or government to effect changes or achieve specific results.

Centralization

The concentration of control or decision-making authority in a centralized body or location, away from local or individual entities.

Decentralization

The process of distributing or dispersing functions, powers, people or things away from a central location or authority.

Trade Barriers

Government-imposed restrictions on international trade, such as tariffs and quotas, that affect the free flow of goods between countries.