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COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-______________ an organization's basic service occurs almost as a natural response to competitive forces.
Organizational Productivity
The measure of how efficiently and effectively a company or organization utilizes its resources to achieve its goals.
Job Description Approval
The process by which a job description is formally reviewed and ratified by relevant authorities or departments within an organization.
Supervisory Approval
The process of obtaining formal consent or agreement from a supervisor or higher authority within an organization, often required for implementing decisions or changes.
Job Analysis Information
Information gathered about a job, including duties, responsibilities, necessary skills, outcomes, and work environment, used for hiring and training.
Q9: Service organizations need not focus attention on
Q10: The 'best' service framework depends on the
Q13: Measuring the global importance of services is
Q14: Describe the relationship between the service price
Q15: Planning a service strategy to create customer
Q40: Random fluctuation in service demand can be
Q40: Supplementary services,such as customer service,cannot be used
Q47: Find f, <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB2067/.jpg" alt="Find f,
Q49: _ is used to train personnel to
Q53: A steel pipe is being carried down