A Service Blueprint Is a Design and Communication Tool for Marketers

question 3

True/False

A service blueprint is a design and communication tool for marketers to envision and plan the service performance.

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Definitions:

Participative Decision Making

A decision-making process where all members of the group are involved to reach a consensus or agreement.

Act Autonomously

The capacity or action of making one's own decisions independently, often associated with self-direction and personal responsibility.

Participative Decision Making

A collaborative decision-making process in which members of a group or organization share in making decisions that affect them, aiming to increase commitment and improve decision outcomes.

Decision-making Process

The series of steps or stages involved in choosing among alternatives to determine the best course of action.