A Service Is Said to Possess a High Degree of Divergence

question 35

True/False

A service is said to possess a high degree of divergence when it has many steps in its service blueprint.

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Definitions:

Obtained Value

The actual value measured or calculated in an experiment or analysis, often compared against a theoretical value or critical value.

Critical Value

A threshold in hypothesis testing that defines the boundary for rejecting the null hypothesis.

Normal Curve

A symmetrical bell-shaped curve that represents the distribution of many types of data where most values cluster around a mean.

Obtained Value

The score or number that results from a specific measurement or calculation.