A Design and Communication Tool That Represents Both the Frontstage

question 18

Multiple Choice

A design and communication tool that represents both the frontstage enactment and its backstage support of a service performance is called a

• A)service script.
• B)service blueprint.
• C)supplementary service sequence.
• D)complex service offering.
• E)divergent service offering.

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Definitions:

Democratic Leadership Style

A leadership approach where decisions are made collectively with group members' input, emphasizing participation and delegation.

Fire Hall

A building or facility that houses firefighters and firefighting equipment; also known as a fire station.

Crisis Situation

A critical, unstable time or state of affairs in which a decisive change is impending, often presenting considerable danger or difficulty.

Authoritarian Leadership

A governing or leadership style characterized by individual control over all decisions and little input from group members.