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Technology cannot be used to supplement a service organization's core service.
Q2: Which,if any,of the following characteristics is NOT
Q11: _ involves exporting services by delivering them
Q19: Value is an assessment of the benefits
Q20: Customers who are too friendly or too
Q23: _ occurs when a customer is upset
Q24: Evaluate by interpreting it in terms of
Q25: A service is defined as a performance.
Q26: All four service experience components are easily
Q29: A local service provider hired you to
Q33: Service recovery cannot reduce the incidence of