Describe the Role of Technology in Linking Service Performance and Service

question 28

Short Answer

Describe the role of technology in linking service performance and service productivity.

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Definitions:

Flaming

The act of posting hostile or insulting comments online, often in a discussion forum or on social media.

Opinion Leaders

Individuals who have significant influence over the attitudes and behaviors of others due to their authority, knowledge, or position.

Anomies

A state of normlessness or social instability caused by the breakdown of standards and values or a lack of purpose and ideals in society.

Power Users

Individuals who have a profound understanding and mastery of a particular software, system, or technology, often beyond that of an average user.