Service Organizations That Standardize Their Backstage Activities in Global Markets

question 3

Multiple Choice

Service organizations that standardize their backstage activities in global markets tend to generate __________ predictability and ________ control over the service delivery process.

• A)greater;greater
• B)greater;less
• C)the same;the same
• D)less;greater
• E)less;less

---

Definitions:

Exhibits

Displays or presentations of items, often in museums or galleries, intended for public viewing.

Verb

A word that describes an action, occurrence, or state of being.

Health-care Reform

The process of changing public policy, organizational structures, and financing methods in healthcare with the goal of improving healthcare services and access.

Verb

A word that expresses an action, occurrence, or state of being.