Technology Is the Strongest Force Shaping the External Environment of Services

question 22

True/False

Technology is the strongest force shaping the external environment of services.

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Definitions:

Negative Reinforcement

A behavioral principle where the removal of an unfavorable event or outcome after the display of a behavior increases the likelihood of that behavior in the future.

Negative Expectation

The anticipation of undesirable outcomes or results in a given situation, which can influence one's perception and behavior.

Learned Helplessness

A condition in which a person or animal has learned to behave helplessly, failing to respond even though there are opportunities to avoid unpleasant circumstances or gain positive rewards.

Electric Shocks

A sudden discharge of electricity through a part of the human body, causing traumatic or stimulating effects.