The _______________ Strategy Seeks to Gain a Competitive Advantage by ______________

question 39

Multiple Choice

The _______________ strategy seeks to gain a competitive advantage by ______________.

• A)Sur/petition,focusing on customer relationship management to build strong long-term customer loyalty
• B)Dramatizing the Performance,effectively managing the frontstage and backstage areas,the employees,and the customers
• C)Jazz Your Delivery,using modern communication and transportation technology to maintain close contact with employees and customers
• D)Harnessing Technology,surpassing competition by creating value monopolies
• E)Build Relationships,teaching service employees improvisational techniques to strengthen their ability to serve the customer

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Definitions:

Angry Response

This term does not specifically pertain to a widely recognized technical concept.

Uniform Resource

Often part of the term Uniform Resource Locator (URL), which specifies the global address of documents and other resources on the World Wide Web.

RSS Series

RSS Series can refer to a collection of web feed formats used to publish frequently updated information, such as blog entries or news headlines.

Social Networks

Platforms and websites that facilitate the creation and sharing of information, ideas, and other forms of expression via virtual communities.