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COMPLETION QUESTIONS
Marketing Strategy
Environmental Scanning
Proactive
Defensive
Services Marketing Approach
Service Operations Approach
Market Segmentation
Positioning,Share-of-Mind
Upside Down Organization
Sur/Petition
-The _____________________ provides the basis for the decision on what the core and supplementary products are going to be.
Stimulus Generalisation
The tendency for the conditioned response to be evoked by stimuli that are similar to the stimulus that originally evoked the response.
Stimulus Generalisation
The process by which a conditioned response is triggered by stimuli that are similar but not identical to the original conditioned stimulus.
Fear Response
The instinctual reaction to perceived danger or threat, involving physiological changes like increased heart rate, aimed at preparing the body for fight or flight.
Spontaneous Recovery
The reappearance of a previously extinguished conditioned response after a period of no exposure to the conditioned stimulus.
Q8: Choose a service industry and describe how
Q20: The variable cost of providing a service
Q30: In a trend analysis of T Company,
Q31: The _ characteristic of a service means
Q36: Who are the boundary spanners within a
Q36: What are the benefits that a service
Q40: Which of the following conditions is NOT
Q45: Frontstage service personnel make a big difference
Q47: One of these items is not normally
Q54: Which of these would be defined as