Which of the Following Data Collection Methods Is Used by Service

question 25

Multiple Choice

Which of the following data collection methods is used by service organizations to gain comprehensive feedback from their employees?

• A)Mystery shopping
• B)Employee reports
• C)Survey methods
• D)Critical incident technique
• E)Experimental field testing

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Definitions:

Participating Approach

A strategy or methodology that actively involves stakeholders, such as community members or employees, in the decision-making process.

Grieving Patients

Individuals experiencing emotional, physical, and psychological responses to loss, particularly in the context of healthcare.

Denial

A psychological defense mechanism wherein a person refuses to accept reality or facts, often as a means of avoiding a distressing truth.

Acceptance

The process of recognizing and coming to terms with the reality of a situation, often involving emotions or conditions one cannot change.