Customer Service Does Not Really Help the Firm Recover from Failed

question 22

True/False

Customer service does not really help the firm recover from failed service encounters.

---

Definitions:

Operating Efficiencies

Relates to the ability of an organization to minimize waste and maximize outputs from given inputs, effectively enhancing performance and productivity.

Productivity

The quantity and quality of work performance, with resource use considered.

Competitive Advantage

A condition or circumstance that puts a company in a favorable or superior business position compared to its competitors.

Organisational Outputs

The results or outcomes produced by an organization, including products, services, and any other measurable achievements.