Describe the Steps Service Organizations May Use in Their Service

question 3

Essay

Describe the steps service organizations may use in their service recovery efforts.

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Definitions:

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Undesirable Behaviors

Actions or responses that are considered negative, harmful, or unwanted by society or specific groups within it.

Group Therapy

Treatment modality in which 5–10 people with the same issue or concern meet together with a trained clinician.

Sense of Shame

A painful emotion resulting from the consciousness of something dishonorable, improper, ridiculous, done by oneself or another.