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Which Service Recovery Step Does a Service Organization Use When

question 30

Multiple Choice

Which service recovery step does a service organization use when it attempts to understand why the customer is disappointed with the service?


Definitions:

Economic Aid

Financial assistance provided by countries or international organizations to support the economic development and welfare of other nations.

Diplomacy

The professional, skilled conduct of negotiations and managing relationships between governments of different countries by diplomats and political leaders.

Peaceful Methods

Techniques or approaches used to resolve conflicts or achieve goals without violence.

International Relations

The study and practice of political, economic, and cultural relationships between nations.

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