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Without customer loyalty,service organizations must depend too heavily on acquiring new customers in order to sustain long-term profitability.
Moral Standards
Principles that govern behavior, distinguishing between what is right and wrong based on cultural, religious, philosophical, or societal norms.
Sojourner Truth
An African American abolitionist and women's rights activist who famously delivered the "Ain't I a Woman?" speech in 1851.
Women's Rights Movement
A social and political movement aimed at securing and expanding women's rights and equality in society.
Seneca Falls Convention
A pivotal gathering in 1848 that marked the beginning of the women's rights movement in the United States.
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Q9: On 1 June 2015 Blender Company acquired
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Q33: Which of the following service characteristics can
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Q38: Experimenting with a service setting is a
Q41: When carefully developed,a(n)_ can provide a detailed
Q41: Developments in technology have allowed the creation
Q43: Of the connections between the customer and