Customers Evaluate Services Differently from Physical Goods Because Services Tend

question 36

True/False

Customers evaluate services differently from physical goods because services tend to be inherently low in search and credence qualities but high in experience qualities.

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Definitions:

Metabolism

The chemical processes that occur within a living organism to maintain life, involving the conversion of food to energy and new materials.

Excretion

The process by which the body removes waste products of metabolism and other non-useful materials.

Urticaria

A skin condition commonly known as hives, characterized by red, itchy, raised welts on the skin's surface that may result from allergic reactions or other causes.

Phenytoin

An anticonvulsant medication used to control seizures by slowing down impulses in the brain that cause seizures.