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COMPLETION QUESTIONS
Deed,Performance,or Effort
Simultaneity
Intangible
Variability
Co-producer
Perishability
Rental/Access
Services
Supplementary
Business to business service organizations
Consumer service organizations
Services Marketing Triangle
Interactive marketing
-_____________ provide services to customers who are purchasing on behalf of their organizations.
Administrative Department
A unit within an organization responsible for managing and providing support services and resources to facilitate operational activities.
Custodial Department
A division or department within an organization responsible for cleaning, maintenance, and upkeep of facilities.
Direct Method
A method of allocating service department costs directly to production departments without any intermediate allocation steps.
Personnel Department
is the department within an organization responsible for hiring, training, and managing employees, as well as dealing with personnel-related issues.
Q13: Achieving maximum capacity does not have negative
Q24: How many of these statements are true
Q26: Which statement concerning the concept of cash
Q30: According to the services marketing mix framework,<br>A)the
Q32: Which statement concerning the treatment of the
Q35: Throughout history there has always been a
Q36: The central aspect of any service experience
Q37: Optimum capacity refers to the number of
Q50: Measurement of a service performance is a
Q53: In general,customers who are satisfied with a