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COMPLETION QUESTIONS
Deed,Performance,or Effort
Simultaneity
Intangible
Variability
Co-producer
Perishability
Rental/Access
Services
Supplementary
Business to business service organizations
Consumer service organizations
Services Marketing Triangle
Interactive marketing
-______________ services are those services that are added to a physical product to enhance its appeal to potential customers.
Communication Patterns
The habitual ways in which individuals convey and exchange information, thoughts, and feelings with others.
Culturagrams
A tool used in social work and counseling to gather detailed information about a client's cultural background and how it affects their life experience and behavior.
Family Interaction
The dynamics, communication, and relationships among members within a family unit.
Effective Communication
The successful conveyance and exchange of ideas, thoughts, or feelings, ensuring clarity, understanding, and achieving the desired outcome.
Q6: Few service organizations may be characterized as
Q7: A local service firm hired you to
Q18: During a recent meeting of top management,a
Q24: Since demand cycles often make waiting time
Q26: Since services are produced and consumed simultaneously
Q32: 'No Rust' car sales provides a one
Q39: Standardization means providing the same service in
Q44: A motor vehicle, which had a carrying
Q44: Recently you conducted a seminar on marketing
Q52: Which of these would not be defined