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COMPLETION QUESTIONS
Deed,Performance,or Effort
Simultaneity
Intangible
Variability
Co-producer
Perishability
Rental/Access
Services
Supplementary
Business to business service organizations
Consumer service organizations
Services Marketing Triangle
Interactive marketing
-The _______________ is based on three key components: organizations,employees,and customers.
Goodwill
The positive reputation and intangible asset of a business, derived from customer perception, relationships, and loyalty.
Normative
pertaining to norms, standards, or what is considered typical, ideal, or should be the case, often within a moral or ethical context.
Informative
Intended to provide new knowledge or data to the audience, often utilized in educational and professional contexts.
Informative
Intended to provide information or knowledge to the audience without necessarily aiming to persuade.
Q1: The _ recognizes that customer-contact workers are
Q5: You are thinking about conducting observational research
Q8: Which of these is not part of
Q16: Souvenirs Pty Ltd has a current ratio
Q22: The servuction framework is visual in nature,making
Q24: All cultures are similar in terms of
Q29: There is an increasing need for global
Q40: Management by walking around is an unobtrusive
Q46: Service industries are often quick to respond
Q56: Under the Conceptual Framework 'probable' in the